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Giving and Receiving Feedback

Increase morale and performance with everyone you work with




1 Day


About the Course

One of the most difficult skills to learn in communication is how to handle critical feedback – whether we are giving it or receiving it, there is both opportunity and peril in any message.

Properly handled critical feedback becomes constructive and provides information on what’s working and what’s not. Associates can benefit from clear and helpful exchange and that’s what this program aims to convey.

From the self-talk each of us engages in, to the techniques for coping with fair or unjustified critical feedback, this program provides the tools you need. It isn’t always easy to be assertive, or clear, or even to be completely truthful, but this program will help you to appreciate the value of constructive feedback.


1.      Introduction

2.      Learn how to receive critical feedback

3.      Apply effective coping mechanisms for handling critical feedback

4.      Give constructive feedback fairly and effectively

5.      Handle special problems and situations

  1. Financial Services Consultants

  2. Insurance Agents

  3. Insurance Brokers

  4. Anyone Selling Insurance or Financial Services

Target Audience

Learning Methodology

1.      Presentation/Lecture

2.      Group Discussion

3.      Group Activities

4.      Self-Assessment

5.      Brainstorm Sessions

6.      Application Exercises

7.      Action Commitment


Chong Soon Onn

Chong Soon Onn

Soon Onn is recognized as one of the foremost experts in insurance and investment planning in Asia. He has more than 3 decades of award-winning experience in the insurance & financial services industry and has received most of the industry's top awards.

He is also highly sought after as a speaker, trainer and curriculum design specialist and has been consulted by numerous banks, insurance companies and financial institutions throughout Asia.

He has coached hundreds of agency leaders to build their own million-dollar agencies and has trained tens of thousands of agents in the area of sales, motivation and leadership. Many of them have gone on to achieve Million Dollar Round Table (MDRT) as well as Court of the Table (COT).

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